FAQ

 

1. What currency are the prices listed in?

All prices on our website are in AUD (Australian Dollars).

2. How long does shipping take?

View our Shipping Policy for delivery timeframes.

3. Can I cancel my order?

Yes! You can cancel your order within 24 hours of placing it. To cancel, email us at hello@driftandtide.com or use our contact form as soon as possible.

4. I entered an incorrect address. What should I do?

If you provided an incorrect shipping address, please contact us within 24 hours of placing your order at hello@driftandtide.com or use our contact form.

5. I am not happy with my order. Can I return it?

Yes, view our Returns Policy for complete return information.

6. My order arrived damaged. What should I do?

If your order arrives damaged or defective, please contact us within 30 days of delivery at hello@driftandtide.com or use our contact form.

7. Do you offer exchanges?

Yes, we accept exchanges for both defective and non-defective products.

8. Do you offer international shipping?

At this time, we do not offer international shipping. We currently only ship within Australia.

9. I have a question that wasn't answered. Can you help?

Absolutely! We are here to help. You can contact us for any further enquiries at:

We strive for optimal customer satisfaction. If you have any questions or concerns, please contact our specialised customer service team via the details above or by using our Contact Form. Your feedback is highly valuable to us, and we aim to respond within 48 hours.