Frequently Asked Questions (FAQ)

Welcome to the Drift and Tide Frequently Asked Questions (FAQ) Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

• Handling time: 1–2 business days
• Transit time: 6–8 business days
• Estimated delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within Australia. For more information, please check our Shipping Policy.

Question #3: Where is Drift and Tide located?

Answer: Drift and Tide is an AU-based clothing store. We proudly offer a curated selection of high-quality products, with shipping available exclusively within Australia.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@driftandtide.com.

Question #10: Do you ship internationally?

Answer: No, we currently ship exclusively within Australia.

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organisation?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy.

Question #14: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

Contact Information:

Business Name: Drift and Tide
Email: hello@driftandtide.com
Contact: www.driftandtide.com
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM AEST

We do our best to reply to your email within 1–2 business days.

Thank you for shopping at Drift and Tide!